P: 1-800-636-6680
F: 1-406-783-5283
Email: nemont@nemont.coop

Nemont Telephone
P.O. Box 600
61 HWY 13 S
Scobey, MT 59263

Open in Google Maps

Service Coordinator

Location: Scobey, MT
Type: Full-Time
Closing Date: Open Until Closed

Job Summary

Ensures accurate data input to the Company’s telephone switches.  Receives, records, attempts resolution, and dispatches service orders and trouble tickets to appropriate departments upon customer requests for service or repair by performing the following duties.

Essential Job Duties and Responsibilities

    • Coordinates Technician dispatch/scheduling.
    • Receives status calls from technicians and locators.
    • Provides help desk support and attempts to troubleshoot customer issues before passing on trouble or question.
    • Records customer’s name, address, telephone number, and type of trouble or service to be rendered into appropriate system.
    • Prioritizes service orders and trouble tickets, and dispatches to technicians.
    • Processes and posts One-Call locates and calls out emergency locates to technicians.
    • Enters information into several types of equipment and databases, such as Metaswitch, Minerva, ETI and Ivue.
    • Ensures that all orders and trouble tickets are cleared in a timely manner and communicates withsupervisor about problematic issues.
    • Maintains departmental records and distributes information internally and externally as required.
    • Protects the confidentiality of sensitive customer and employee information.
    • Performs queries in the switch to assist other departments verifying records.
    • Performs switch audits to identify discrepancies with other departments’ records.
    • Assists other departments as needed.

Knowledge, Skills, and Abilities

    • Exemplary skills in posting data accurately.
    • Knowledge of use and operation of standard office equipment.
    • Intermediate computer skills.
    • Knowledge of company policies and procedures, products and services.
    • Knowledge of telecommunications industry.
    • Exemplary skills in prioritizing and organizing multiple work assignments. The ability to be well organized and accept responsibility for and work under occasional stress situations with frequent interruptions.
    • Skill in identifying problems and resolutions.
    • Considerable ability to establish and maintain effective working relationships with other employees and the general public.
    • Ability to maintain confidentiality.
    • Ability to pay close attention to detail and maintain memory for numerous details.
    • Considerable ability to maintain efficient workflow.
    • Must have good communication skills.
    • Must have ability to work independently, as well as part of a team.

Education/Experience

Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify.  A typical way to obtain the knowledge, skills, and abilities would be:  High school diploma, accurate keyboarding, and excellent written and verbal communication skills.  Demonstrated experience dealing positively and effectively with customers and co-workers. 

Physical Demands

    • Sits at desk much of working day.
    • Works at computer for prolonged periods; requires close vision abilities.
    • Stands and walks short distances in office.
    • Handles books, papers, and office equipment.
    • Stoops and bends when using files.
    • May be required to lift and carry packages weighing up to 15 pounds.
Apply Now!
TOP