P: 1-800-636-6680
F: 1-406-783-5283
Email: nemont@nemont.coop

Nemont Telephone
P.O. Box 600
61 HWY 13 S
Scobey, MT 59263

Open in Google Maps

Customer Service Specialist

Location: Poplar, MT
Type: Full-Time
Closing Date: Open Until Closed

Job Description

Interviews customers, prepares orders for new services and changes. Interacts with the subscriber/customer to achieve positive subscriber/customer relations.

Essential Job Duties and Responsibilities

  • Talk with customers by phone or in person and receive orders for new installation, activation, discontinuance or change in service.
  • Answer customer inquiries as to type and availability of services offered.
  • Receive customer complaints, comments or information and asks detailed questions to determine exact nature of problems. Assess the information received and determine the proper action to be taken.
  • Complete contract forms, determine charges for requested services, collect deposits, and prepare change of address records.
  • Solicit sale of new or additional services and related products.
  • Answers incoming calls on a multi-line computer based telecommunications system.
  • Assesses the caller's inquiries and requests, then transfers the call accordingly.
  • Provides clerical backup as required.
  • Processes incoming and outgoing mail, which may include receiving and delivery.
  • Files and scans customer correspondence.
  • Maintains complete confidentiality of records; complies and adheres to Customer Proprietary Network Information (CPNI) regulations. May be required to be on call evenings and weekends.

Experience/Knowledge Required

  • Knowledge of company policies, procedures, products and services can be learned on the job.
  • Knowledge of terminology and functions of telecommunications services helpful.
  • Able to operate a personal computer and related software.
  • Able to communicate effectively and pleasantly with customers to explain and interpret problems customers may have with service, billing, etc.
  • Able to operate various office equipment, such as copy machine, fax machine and multi-line telephone system.
  • Able to effectively present information and respond to questions from managers, customers, and the general public.
  • Able to enhance customer relations with a pleasant and efficient telephone manner.
  • Able to work with a variety of personalities to project favorable image.
  • Able to handle multiple priorities, work accurately, work under pressure, and pay close attention to details and schedules.
  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Able to learn terminology and functions of the telecommunications industry.
  • Able to exhibit professional appearance and dress.
  • Able to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
  • Able to motivate oneself and maintain close rapport with all staff to keep up-to-date on system activities.
  • Able to assist in keeping management informed of the concerns and opinions of subscribers and community members.
  • Able to obtain and maintain a valid driver's license, have a good driving record and be insured under the Company's insurance policy.
  • Able to maintain confidentiality of customer and company records.
  • Able to work with regular supervision, following general guidelines.
  • Able to travel for educational and training purposes.
  • Able to work in a team environment and interface with other departments in a positive/productive manner.

Education/Experience

  • Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be: High school diploma or general education degree (GED) with one to three months related
    experience and/or training, or equivalent combination of education and experience.
Apply Now!
TOP